- Shipping Information
- Return & Refund Policy
- Convenient "Set & Forget" Automatic Shipping
- Privacy & Security
- Contact Us
Discrete Shipping Policy
All orders are sent in discreet, plain envelopes or boxes which DO NOT contain any reference to “ConCon,” “Conscious Contraceptives” or any sexual terminology anywhere on the outside of the package. We’ve included a sample picture of an envelope mailer and the packing slip included inside the package below, so you can see exactly how shipments arrive.
Free Shipping Policy
Shipping is free and fast for any ConCon.org order within the continental United States over $39. For orders under $39, the following flat shipping rates apply:
1-2 Day Shipping
We ship via UPS, Fed Ex, or USPS. Most orders will ship within 1-2 business days from our facility in Colorado. We do not currently offer guaranteed overnight shipping, although because of our centralized shipping facility, many areas of the country do receive their orders the next day after they are shipped.
Please note that the following problems with your order may result in delayed delivery of your shipment:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
- Shipping carrier failure to deliver (e.g. severe weather conditions)
If You're Not Home
Typically residential deliveries will be left without a signature as we found that most of our customers prefer this since they are usually not home during the day. It's up to the driver's discretion whether to drop the package off at your doorstep or to leave it with a building manager or doorman.
If a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
International and Non-continental US Shipping
International orders are usually shipped via USPS or Fed Ex. Due to the additional fees and challenges associated with shipping to Hawaii, Alaska and international destinations, we reserve the right to charge more than our standard shipping rates to help cover a portion of the additional shipping and handling costs.
When shipping to international locations, please keep in mind the following:
- Shipping rates vary based on order size and weight.
- Delivery time will take longer; estimated dates will be provided at checkout.
- Delivery to APO and FPO addresses may take an additional 7 to 14 days.
- All orders originate and are shipped from the United States. As such, it is possible that your order may incur taxes and duties for shipping cross border. Conscious Contraceptives is not responsible for these fees; it is your responsibility, as the consumer, to pay these fees.
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "My Orders" link when you log in to your account.
Note that some items can take longer to arrive if back ordered. Products that are out of stock will be shipped separately. No additional shipping fees apply for back ordered items.
If you have specific delivery instructions or questions about a particular delivery method, please include these notes via the “Special Instructions” sections during the check out process while placing your order, and we will do our best to accommodate your request.
Condoms are not intended to withstand extreme heat or cold. Although we exert every effort to meet the needs of our customers, we cannot prevent your package from being left out in the weather or left in public places by the shipping carrier. If you live in an area of extreme weather or if the location where your mail is delivered is in unsecure then please contact us by email at email@example.com to have your package mailed in a more secure method such as FedEx rather than rely upon the normal postal delivery methods.
Return & Refund Policy
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and cheerfully issue a full refund.
All we ask is that the product is not used or expired and is in the same condition you received it; unopened, in the original box and/or packaging. Please be aware that due to the nature of our products, we unfortunately are unable to accept returns for any item which appears to have been opened or tampered with. Additionally, there are certain products which are packaged by the manufacturer in such a way that we are unable to determine whether or not the package has been tampered with/opened. Because of this unfortunately decision by the manufacturer and for health reasons, we unfortunately must reserve the right to refuse a return on these select products.
If you need to return an item please contact us by email at firstname.lastname@example.org. We will quickly issue a return authorization number (RA#) and provide you with further instructions on how to complete the process. You will be responsible for paying the return shipping fees. When returning a package, it is in your best interest to ship the return using a traceable method with a tracking number to avoid any doubt in the event of a lost package.
Note: All wholesale sales are final. Conscious Contraceptives does not accept returns on bulk orders.
Convenient Set & Forget Automatic Shipping
With Conscious Contraceptives' convenient “Set & Forget” automatic scheduled shipping, shopping online for sexual wellness products no longer has to be a regular chore!
Conscious Contraceptives allows you to easily choose one or more product(s) which you would like to have automatically shipped to you. Our easily configurable options enable you to set your own schedule for automated repeat shipments of the items you need as frequently as you want. All it takes is one click during the check out process!
What, When and Where We Collect Information About You
In connection with the Site, Conscious Contraceptives may collect information in the following ways:
- Through forms filled out by you
- When you accept a trial offer, make an order or purchase a good from us
- Through entries made by you in blogs and other forums
- Through the maintenance and analysis of Web server logs
- Via e-mail and other communications
- Through the use of third-party databases from which your information is extracted and combined with information obtained through other means.
The information we collect is used to improve the content of our Site, customize the content and/or layout of our page for each individual visitor, to contact consumers for marketing purposes, shared with other partners, vendors merchants and third party organizations to help them contact consumers whether by telephone, email or regular mail, for general marketing purposes, to disclose when legally required by law at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Site and applicable laws and to protect against misuse or unauthorized use of our Site.
Some of our Sites may offer access to services that are free but that require registration or enrollment in an autoship program. We will use your registration contact information to send notification of our merchants’ products and services by e-mail and/or postal mail. We also may share that information with our affiliates and third party advertisers. Our affiliates may send you promotional material that is related to the topic of the service for which you registered unless you have chosen not to receive it. If you choose to supply your postal address in an online form, you may receive mailings from other third party companies. We may also use your IP address internally and share it with law enforcement in the event of misuse or criminal activity.
Conscious Contraceptives, operates in strict compliance with the in conjunction with its merchants, advertisers, and affiliate, maintain a strict "No-Spam" policy meaning that we do not intend to sell, rent, or otherwise give your e-mail address to a third-party without your consent. We may, from time to time, send e-mail announcing new merchant products and services as well as emails in relation to the products purchased by you. Please be advised that we also operate in compliance with the CAN-SPAM Act of 2003, and our policies and procedures related to compliance with said Act are set forth herein and below.
Use of Personally Identifiable Information
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Conscious Contraceptives offers its customers.
Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer so we can recognize you as a return user and personalize your experience and your use of our Site. The cookie will be stored on your computer until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. We may use flash cookies to personalize your experience. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
We are continuously working to make your experience on our Site better. To this end, we may retain a third party, to assist us in better understanding your use of our Site. A third party vendor may place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our Site. To this end, any third party would be contractually obligated to maintain all information collected on our behalf in confidence.
Pixel Tags and Tracking Technology
When you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
Collection of Information from Children
The Site is not intended for users under the age of 18, nor does Conscious Contraceptives or its advertisers knowingly collect or retain information in connection with the Site from children under the age of 13.
Last updated: July 28th, 2011